Privacy Policy

At Halo Inc, safeguarding the privacy and confidentiality of our clients’ personal and health information is our top priority. We collect various types of information to ensure the delivery of high-quality home health services, including names, contact details, medical history, and treatment plans. This information is used solely for purposes related to client care, such as assessment, treatment planning, and coordination of services, and is shared only with authorized members of our team, healthcare providers, insurers, and other necessary entities. We employ robust security measures to protect against unauthorized access, disclosure, or alteration of client information, and clients retain rights to access, amend, or request deletion of their data. We may update this privacy policy periodically, and any changes will be communicated to clients. For questions or concerns about our privacy practices, clients are encouraged to contact our Privacy Officer. By engaging with our home health services, clients agree to abide by the terms outlined in this privacy policy.

A2P Text Messaging Compliance PolicyObjective:

The purpose of this policy is to ensure our organization’s compliance with Application-to-Person (A2P) messaging regulations and standards, safeguarding our reputation and maintaining the trust of our customers and partners.

Scope:

This policy applies to all employees, contractors, and third parties who are involved in the sending of A2P text messages on behalf of our organization.

Policy Details:

Registration and Brand Verification: Our organization shall register with the appropriate messaging services and undergo brand verification processes as required by service providers and regulatory bodies. All A2P messaging campaigns must be conducted under the registered and verified brand name. Message Content Compliance :All messages sent must comply with applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) and General Data Protection Regulation (GDPR).Content must be accurate, lawful, and not misleading. Messages that could be considered spam, contain fraudulent content, or infringe on privacy rights are strictly prohibited. Consent and Opt-In: Explicit consent must be obtained from recipients before sending any A2P messages. This consent should be documented and stored securely. An easy and clear opt-out mechanism must be included in each message, allowing recipients to withdraw their consent at any time. Data Privacy and Security: Personal data collected during the opt-in process must be protected in accordance with data protection laws and our organization’s data privacy policy. Measures must be taken to ensure the security of the data against unauthorized access, disclosure, alteration, and destruction. Carrier and Platform Compliance: Compliance with the rules and requirements set forth by mobile carriers and messaging platforms is mandatory. Regular audits will be conducted to ensure ongoing compliance with these requirements, as well as with any updates to carrier rules. Monitoring and Enforcement: Our organization will regularly monitor A2P messaging activities for compliance with this policy and applicable regulations. Any violations of this policy will result in disciplinary action, up to and including termination of employment or contracts. Training and Awareness: Regular training sessions will be conducted to ensure that all relevant staff are aware of and understand their responsibilities under this policy. Updates on legal and regulatory changes affecting A2P messaging will be communicated promptly. Review and Updates: This policy will be reviewed annually or as required by changes in regulations or organizational practices. Updates will be made to ensure ongoing compliance and effectiveness.

Responsibility:

Compliance with this policy is the responsibility of all employees and contractors involved in the A2P messaging process. The Compliance Officer is responsible for the implementation, monitoring, and enforcement of this policy.

Non-Compliance:

Violations of this policy may result in disciplinary action, legal penalties, and damage to our organization’s reputation. It is imperative that all team members adhere strictly to this policy.